How can we help?
Pick a topic, or jump to the questions we get most. If you are still stuck, write to us and a person will answer within one business day.
Topics
Setup and pairing
Charging, pairing with the Visus App, gaze calibration, software updates.
VS1 Wallet and cash back
How cash back is earned, when it pays out, what sharing means.
Orders and shipping
Order status, delivery times, changing an address.
Returns and warranty
30-day returns and the one-year limited warranty.
Prescription lenses
Supported ranges, ordering lenses, display calibration.
Privacy and your data
What is collected, how to turn sharing off, how to delete your data.
Frequently asked
How does cash back get paid?
Cash back accrues in the VS1 Wallet and pays out to the bank account or card you add in the Visus App once the balance reaches $10, or monthly if you prefer.
Do I have to share purchases to use Visus 1?
No. Deal spotting works either way. Sharing is only required to earn cash back, and it is off until you turn it on.
Can I return Visus 1?
Yes, within 30 days of delivery, in the original packaging. Prescription lenses are custom and are not refundable once made.
Does Visus 1 work without my phone?
Yes. Recognition and deal cards run on the glasses. The phone is needed for the wallet, updates, and the Wi-Fi modelβs data connection; the 5G model connects on its own.
Which phones are supported?
iPhone running iOS 17 or later and Android phones running Android 13 or later.
Where is the capture light?
Front-right of the frame. It is wired to the camera, so it is on whenever the camera is, and it cannot be turned off in software.
Talk to a person
Email support is open Monday to Friday. Include your order number if it is about a purchase.